Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@qualityagroup.ca. Please note that returns will get picked up at your store on your next delivery.

If your return is accepted, we’ll send you an update of your new invoice. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@qualityagroup.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like refrigerated and frozen items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive your credit note by email and in person from our delivery driver, and you will get a discount for the payment of your next order. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@qualityagroup.ca